Royal Shrewsbury Hospital 2017-04-04 Person 2 5 0

My assessment refers to the Mobile MRI Unit run by inhealth group and located on the car park in front of the treatment centre at RSH and NOT RSH itself. I am terrified of MRI equipment and was sedated (Diazepam) by my GP to help me face the experience. 1) They were over half an hour late taking me in with no indication or explanation why. This heightened my anxiety. 2) The lady who came to escort me spoke only to say my name and made no attempt to calm me at all, not even any small talk. She rushed ahead of me by about 5 metres, was completely silent as she took me across the car park to their Unit. This made me feel very uneasy and even more anxious. 3) The lady inside went through the questions I had answered. The only YES was in relation to my gold capped tooth. She said "There isn't much we can do about that is there?". I said that I was only answering the questions posed. I felt embarrassed and belittled by her attitude. 4) Their CD player was broke so they could not play the CD I had brought with me. 5) Their radio was broke too so they could not play any music at all to calm me. 6) Other than to lie me on the table and to tell me when it was all over she made no attempt to speak to me or reassure me throughout the session. In summary it was a very unpleasant experience made worse by the unconcerned bedside manners of the staff. The broken equipment made a mockery of the instructions I received with my appointment. May I suggest that you seriously reconsider with whom you place your contract for these services in future. Preferably with a contractor more dedicated to levels of customer service and more likely to uphold your Vision and Values in that I did not feel valued and cared for at all and whilst they were civil I was not treated kindly or considerately given the level of my anxiety.