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Rochford Hospital 2022-07-07 Person 3 5 0

I have fought for 17 years to get the support that Poplar ward was able to give my daughter in the education department. David built such a fantastic rapport with my daughter that no other professional has done or sustained. There are several ward staff, Marlon, Pam, and others that also built rapport with my daughter supported her emotional needs built her trust and confidence to empower her to discover her true self and begin to flourish. I cannot thank these members of staff enough for the care and support they have given. The only issues that I have experienced are communication, mainly with cover staff, and understandable confidential policies due to my daughter's age. This has been challenging and stressful for a parent.

Issues with cover staff, speaking to my daughter and not appearing to understand her needs and issues - taking what is said to her literal and not understanding - then messaging me anxious, worried and confused, as a parent in this situation was extremely stressful.