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Rochford Hospital
2022-08-14
Person
1
5
0
Written by a NHS patient
Written by a NHS patient 14th August 2022
Staff rude, would not listen to concerns, withheld vital medication
Warmed up food given for lunch
Doctor not Interested In what the patient wanted to say and refused to give name, and was not wearing a name badge.
Fobbed off by nursing staff, and closed office door in my face
I know that know of this will be taken in to consideration
16th August 2022
Response from Rochford Hospital
Thank you for completing the I Want Great Care survey form online. We very much appreciate you taking the time to review EPUT services. I am sorry you found our services on this occasion below the standard of which we would expect. Please accept our apologies for any upset this may have caused you. If you would like to discuss your concerns with our Patient Advise & Liaison Service (PALS) please contact them direct by emailing them at epunft.pals@nhs.net or by Telephone on 0800 0857935.