Princess Royal Hospital 2019-08-21 Person 5 5 0

Having snapped my Achilles tendon I was expertly operated on by Mike Carmont and recovered on Ward 4 on 12-13/7/19. I would like to thank absolutely everyone involved in the fabulous standard of care that I received. The attention to detail all the way from the standard of cleanliness, food, empathy, shift handovers meant that I could not have expected or asked for a more fabulous start to my recovery experience. From my point of view your teamwork left me feeling as though you had all known me for years and cared for me as if that were the case regardless of your individual role. What better feedback could there be? Not just me either. Other patients near me with far worse issues were dealt with understanding, dignity, empathy and nothing seemed too much trouble for staff member involved. You manage to pull off the Dunkirk spirit everyday despite the known challenges to the NHS. I'm sure that I was seeing the calm duck on the top of the water but none of you moaned about the what was happening under the water and kept those issues to yourselves which in itself is admirable. Whatever you are doing and who ever is facilitating it THANK YOU and please don't change a thing. You are all amazing and thank you again. John Haffenden