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Princess Royal Hospital
2013-04-16
Person
4
5
0
Written by a patient
Written by a patient 16th April 2013
The nursing and medical care was good. Mealtimes are wrong - lunch at 1130 and tea at 430 is not reasonable. The ward was seriously overworked or understaffed - the same thing - but staff seemed willing and cheerful though obviously exhausted. There is a MAJOR problem with privacy and confidentiality which is totally unacceptable: the personal and medical information of all patients is discussed by each bed several times a day. I now know the age, diagnosis, mental health status, continence etc of the other five patients in my part of the ward. I knew which ones had been neglected by their families, I knew if they were not to be resuscitated and I even knew the diagnosis and life expectancy of some patients before they did, since it was stated for all to hear that they didn't know yet. None of this can EVER be acceptable practice under any circumstances, and I question whether it is actually illegal. When I stated my concerns to staff and requested that it should not be done I was told that staff also dislike it but have been told by senior managers that they must do it. THIS MUST BE STOPPED.