Princess Royal Hospital 2019-01-23 Person 3 5 0

The care I received when in labour and having my baby was wonderful. The midwives were all very friendly and caring. Unfortunately I had to be admitted again a week following my sons birth due to an infection. This was picked up very quickly and there was no delay in admitting me from triage to then starting antibiotics. All midwives again were extremely caring, friendly and sympathic to my situation. Areas for improvement I would say is communication between staff during hand overs. When a new midwife was on shift I had to repeat myself a lot. However this may have been to get my version of events possibly. I was admitted with an initial pain in my tummy and on the third day of my stay one midwife said she’d never been told about this and was quite surprised when I mentioned it. I felt verbal communication from the doctor team could have been more friendly. None of them addressed me by name but instead fired questions at me and then didn’t explain the relevance. This was quite daunting, especially when they were standing around my bed and this made me feel very vulnerable. Out of the four doctors surrounding me, the first to smile at me was a student doctor. The next day a junior doctor came to talk to me and started off by summing up my case which was completely inaccurate (saying I’d delivered the night before) so I corrected her but then when I was given my notes on discharge to put in my maternity folder at home, I noticed she had recorded my case inaccurately also. I think she had mixed me up with another patient. It was very busy during my admission and I did feel staff were rushed, possibly explaining the inaccuracies in my details and recording keeping. On my day of discharge, I was desperate to go home but as I was better I felt forgotten about as wasn’t discharged until 4pm when I’d had my last obs at 9.30am. I had to keep ringing my buzzer asking if I could go. I understand at that point there were patients in greater need but this was time that a new patient could have been getting treatment in my room. All other staff such as cleaners were very friendly. Despite the points above of areas for improvement, I’m very grateful to the many staff involved in my care who looked after me and cured me. They all worked extremely hard considering how busy it was so thank you!