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Parkhill Hospital 2019-01-23 Person 3 5 0

Went in as an NHS patient in winter for an op. It was early morning and couldn't get into the hospital, no sign of any staff and no response to the buzzer. Other patients also waiting outside (including elderly). It was dark, weather was extremely cold and raining. Had to follow someone through the NHS hospital to gain access. There was no heating on in the room until over an hour after arrival and then the radiator was barely warm so the temperature was unacceptably cold. Had to wait in hospital gown for 4 hours before going for the op and was actually shivering on the way down. Staff were aware of the problem which was a regular thing and no attempt was made to move room or warm it up. I don't usually feel the cold but couldn't get warm. My visitor kept their padded coat on. There was no water/jug in the room and only received a cup of tea and biscuits after the op, 6 hours since last eating or drinking anything. Have had procedures in NHS hospitals and never experienced anything like this. The actual medical care was fine but for an elderly or less healthy patient the cold could have been a more serious problem, especially as the pre op info emphasised the importance of keeping warm before having the procedure. For private patients the comfort/ambience of room would probably not meet expectations. Definitely not somewhere to recommend.