Ormskirk and District General Hospital

Ormskirk and District General Hospital 2022-12-15 Person 5 5 0

Clinician listened to me and my concerns

Nothing

Ormskirk and District General Hospital 2022-12-15 Person 5 5 0

Quick and efficient

Nothing

Ormskirk and District General Hospital 2022-12-09 Person 2 5 0

My call to 111 was on behalf of my elderly father who required antibiotics sooner rather than later for ongoing health problems. After waiting on hold for an hour, he was assessed and i was advised that someone would call me back as soon as possible, but it could be up to 2 hours. This was at approx 6.15pm. I requested that it be noted that he requires the antibiotics within the next few hours to stop him needing to be hospitalised, as has been the case in the past. At 1am, i had to call 111 back as I hadn’t heard anything and it was 2am before i heard from the out of hours GP. I appreciate that they are extremely busy, but the health of my father should not suffer due to an 8 hour wait. By the time the gp dealt with the prescription, i had to wait until the morning to collect the much needed antibiotics as there is nowhere local that i can collect from at 2am

After advising that we had a small window in which my father could still take antibodies without the need for hospitalisation, and the fact that he is elderly and vulnerable, the call back from the gp should never have involved an 8 hour wait.

Ormskirk and District General Hospital 2022-12-08 Person 5 5 0

All existing conditions but had an asthma issue. All staff were superb in attitude care and thoroughness with a supportive and clear explanation of treatment and next steps .

Everything was first class

Ormskirk and District General Hospital 2022-12-08 Person 4 5 0

Because we received excellent care and it is not acknowledged enough.

Everything was as expected thankyou

Ormskirk and District General Hospital 2022-12-08 Person 4 5 0

Healthcare professional was very clear, responsive to my needs and sorted out medication for me quickly. Listened to concerns greatly and took prompt and appropriate action to support my needs.

Nothing

Ormskirk and District General Hospital 2022-12-08 Person 1 5 0

A GP did not call! My daughter has scarlet fever and desperately needed antibiotics and we were left!

Call back!

Ormskirk and District General Hospital 2022-12-01 Person 4 5 0

As above

I think sometimes temperatures are not accurately measured as the thermometer isn’t inserted in the ear fully. I have found this on several occasions and with my daughter.

Ormskirk and District General Hospital 2022-12-01 Person 4 5 0

The support for for my poorly 15 yo. I received a callback about 3 hours after calling 111.

A little quicker would have stopped my worry but I appreciate everyone is stretched and when I got the advice it helped

Ormskirk and District General Hospital 2022-12-01 Person 5 5 0

The GP was very helpful

The only improvement could be that we were waiting outside at Ormskirk for over 20 minutes in the cold with an upset and unwell baby, before the intercom was answered.