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Ormskirk and District General Hospital
2023-07-27
Person
4
5
0
27th July 2023
Originally I called the GP but all the emergency appointments were taken so I ended up calling 111. Although I had to go through my conditions several times (I knew what was wrong and what I needed as I had been advised by my chiropractor about the condition and the remedy), which was annoying as I was in a lot of pain, we still had to go through “the process” of going through the questionnaire, which I understand.
However, once I eventually got through to tre out of hour GP he listened to what I had to say and was very helpful in getting the medication prescribed for me rest I needed
So, whilst the initial process was annoying because I knew what I needed etc, in tte end the GO was very efficient
Suggested improvements
I would say that perhaps the person with the initial contact should listen properly. I appreciate that they have a procedure to follow for safety reasons and that they are not necessarily trained medical staff but I feel they could have perhaps reduced the amount of time I was kept waiting as I was in extreme pain