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Ormskirk and District General Hospital
2022-09-22
Person
1
5
0
22nd September 2022
I needed a doctor to prescribe me some medication that i had accidentally ran of. I was given the wrong information on 3 occasions telling me that a prescription would be sent to my pharmacy. Apparently because my tablets are a controlled drug a doctor needs to access me and write a script out. So i was told it would be dealt with within two hours this was at 11am the doctor never actually rang me until 8.30pm which by this time I'd managed to get some off a friend which i know isn't ideal but i was left without any other choice.
Suggested improvements
Make sure your call handlers give out correct information.