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Ormskirk and District General Hospital
2022-10-19
Person
0
5
0
19th October 2022
You didn’t call me within expected timescales. I eventually received a call from a GP over 5 hours after my initial call to NHS 111 & ended up seeking the support of the walk in centres in Skelmersdale & Ormskirk. The out of hours GP’s were based in the Ormskirk Walk In Centre and despite being told by NHS 111 that they had spoken to someone in the out of hours GP service & arranged for them to see me and my son together, the Walk In Centre staff saw my son and I was sent away to another Walk In Centre with a shorter wait time. An out of hours GP eventually called me whilst I was at the Skelmersdale Walk In Centre, did not provide any help and was quite rude, suggesting the situation was of my own making; which it was not. The communication and treatment was poor.
Suggested improvements
Literally everything about my entire experience.