Ormskirk and District General Hospital

Ormskirk and District General Hospital 2023-01-05 Person 2 5 0

I was told the wait would be 2-3 hours and I waited for 4 & 1/2 hours and after which received no help or advice at all. I was obviously not very well but made to feel I was wasting their time. In my opinion the system used in the skelmersdale centre caused people to wait longer than should have been necessary.. a couple of days later I found it necessary to attend the Chorley walk in and found that to be more organised and left with medication and advice regarding my health.

Improve the initial reception. It is not clear where to go to give your details and there is no privacy. Provide food and drink vending machines. Waiting 4&1/2 hours with no food and drink is unacceptable. I waited an hour from when the person in front of me was seen to my name being called. What was happening in the meantime. People were being called into Triage but no one for consultation. Systems need to be reviewed.

Ormskirk and District General Hospital 2023-01-05 Person 5 5 0

I was very pleased with the care I received, along with the treatment and ongoing advice. The staff were friendly and professional.

No suggestions.

Ormskirk and District General Hospital 2023-01-05 Person 5 5 0

I was relieved to see a doctor and not have to go to a&e. I’m due to start chemo in three weeks and was scared of catching infection if I went to A&e.

Only getting in touch with you. 111 was a 90min wait then another hour whilst the ambulance service phoned me and then 30min wait to speak to your doctor. Not your fault tho.

Ormskirk and District General Hospital 2023-01-05 Person 5 5 0

It was a seamless process with very supportive professionals

Nothing all my needs were met

Ormskirk and District General Hospital 2022-12-30 Person 5 5 0

Chest infection treated with antibiotics straight away was very happy and as chemists were all closing I got the medication rather than a script.

Nothing everything spot on.

Ormskirk and District General Hospital 2022-12-30 Person 5 5 0

Found all staff I interacted with were kind professional and caring

Nothing I can think of

Ormskirk and District General Hospital 2022-12-30 Person 4 5 0

Nursing and medical staff brilliant Receptionist initially told me walk in centre Jo longer accepting patients I was acutely unwell and needed treatment for tonsillitis septic on the day, could barely drive or stand up If not seen would have perhaps required AED attendance which is the wrong thing to do under the circumstances currently being overwhelmed

Receptionists manner

Ormskirk and District General Hospital 2022-12-22 Person 4 5 0

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Did not get the call back within the hour so as per advice I made another appointment. GP was then confused as my name was in the system twice but I had followed advice so clearer instructions might help

Ormskirk and District General Hospital 2022-12-22 Person 1 5 0

Time taken to contact me was excessive. I wanted antibiotics for the scarlet fever concern. The doctor said no as symptoms had improved. I still wanted to have them as the symptoms do go up and down and to get back in touch takes an excessively long amount of time. I was also irritated to see that the sign on the door says if no answer ring 111. There was a 2 hour wait for 111 at the time. This is useless. I also don’t believe it’s part of what 111 was set up to do. Fcms should be manning their own doors and not leaving people stuck outside. This appointment was for a child and I don’t believe the idea of an ill child waiting outside to get in is optimal. An easy fix would be to man the door. I waited about 10 minutes in the rain to get in. It’s very difficult to be happy with the service. I felt dismissed and the circumstances of the strikes and the strep a outbreak wasn’t factored in appropriately with the way my child was cared for.

Man the door. Be open to prescribing antibiotics when circumstances make getting back in touch very difficult. (Surge in demand due to strep a outbreak. Knock on effect of some nhs staff striking) - completely removing patient / parental choice on treatment is immoral in my view. Don’t make demand for 111 worse by directing people to call it if there is no answer on the door.

Ormskirk and District General Hospital 2022-12-22 Person 5 5 0

Sorry I don’t understand what the question means

I was mare than satisfied with my visit