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The reception staff, triage and emergency nurses were all wonderfully kind and efficient. My finger injury wasn't serious but I was treated quickly and calmly, and when a guy came in with a more serious injury they were ready for him in no time.
I was in at a fairly quiet time (3pm Friday) and no one seemed impatient or stressed - the other minor injurees all seemed content with the cycle of waiting and being seen.
Without a doubt a fantastic and important community resource.