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Written by a carer
11th August 2018


Staff approach was excellent. However: 1. Spoke to son without permission of patient regarding prognosis, patient did not want this. 2. I had to be forceful in arranging for patient to came here, reasons given planning meeting for funding to soon; no nursing independent care available. I had to point out that they had to have a mechanism outside the weekly meeting. I arranged care at home through independent agency. 3. At home here should be a dedicated.

Addressing fears
Rating not given.
Delay
Dignity/Respect
Efficiency
Listening
Meeting needs
Recommend
Trust
Involvement
Waiting time