Share review of Newland House
Tweet
Share
Newland House
2022-06-27
Person
1
5
0
27th June 2022
This service is extremely poor and conflicts with other services advice. Communication is extremely poor and service users are not listened to. Staff do not work with family who know the individuals better than anyone and when required to provide information to family do not do this in a timely manner and families are left in limbo not knowing what is happening. It is no wonder that service users do not want to engage with services who work in such a negative way.
Suggested improvements
Staff need to be be less judgmental and do there jobs instead of taking every opportunity available to criticise the families that are supporting the individuals. Communication need improving massively, you cannot make recommendations for others to communicate when you don’t do it wel yourselves
27th July 2022
Response from Newland House
Thank you for your feedback. We are sorry to hear about your experience with our Service. We would value understanding more about your experience to ensure we are catering for the diverse client group and support networks we work with. If you would like to discuss this further, please contact the Service on 03000 270 650 and ask to speak to one of the Clinical Leads in the Intensive Support Team.