Lings Bar Hospital

Mum mother was on Castle Ward. The care she received was the best. The staff were caring and treated her and our family well. Castle ward was the best place should could have been.

Well so rude my dad was not looked after at all staff was only bothered about their self that goes for the care staff always just nosiest staff when old people are trying to rest after dinner calling each other about the money they get payed and as for the tea lady that’s been there for nineteen years thinks she owns it so rude she wants to remember the poor people in there it about them not her so rude I worried about the folk in there it not nice

My Aunt was in Lings Bar for several weeks last year after transfer from QMC, Was pleased with transfer as my father spent a number of weeks there 6 years previously , But was totally shocked at the difference in care, Very little information given when asked just told oh she is fine, Which was not the case, As she was bed bound most of the time and partially sighted found it very hard to manage food or drink which a lot of occasions was just left for her then removed when she couldn’t manage to eat, Drinks were left on table beside her Cot side so even if she could see still couldn’t reach, Dirty washing in wash basket which didn’t belong to her was there on admission and still there when she left, Had been mentioned on several occasions,Found her in wet condition sheets had been removed she was on mattresses protector covered with blanket which was wet, Clean bedding was present in her room but bed not made, I reported on finding and also on leaving was told someone was on way to do it!,On two occasions given other patient information,We appreciate staff are very busy and some of the staff were lovely, caring ,and overworked, But others made us feel an inconvenience,Would hope our findings were an isolated case as we found all this very distressing regarding our now deceased Aunt,

Lovely place, setting and surroundings, shame about some of the staff and keeping you informed is a joke