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Linden Centre
2022-11-02
Person
4
5
0
2nd November 2022
Notes were wrong. Initially the relationship with tough but it has now improved.
Suggested improvements
When a complaint comes in it needs to be dealt with quickly.
2nd November 2022
Response from Linden Centre
Thank you for taking the time to provide your feedback on Finchingfield Ward at The Linden Centre. We are sorry you found our services below the standard of which we would expect. Please accept our apologies for any upset this may have caused you. We are keen to discuss this more with you and identify opportunities for learning. Please contact our Patient Advise & Liaison Service (PALS) by emailing them directly at epunft.pals@nhs.net or by Telephone on 0800 0857935 if you would like to discuss the matter.