Katharine House Hospice

Weston Road, Staffordshire, Stafford, England, ST16 3SB
 
181 reviews

Reviews

Recommend
Dignity/Respect
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Information

Reviews

 
Page 14 of 19
 
Review of Complementary Therapies
31st August 2023


After receiving treatment and care for the last five years I have found Mel has always given above and beyond support and care in the services KH offer, it has helped me to keep Positive and move forward with my life, to feel that I can always trust and rely on not only correct medication but also any advice going forward I might need.

Suggested improvements
Five stars ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ Excellent team

2023-09-04 15:55:02
Response from Katharine House Hospice

Thank you for your feedback. It is reassuring to hear you have had such a positive experience with our service.

Experience
Dignity/Respect
Involvement
Information
Caring
Trust
Support Staff
 
Review of Lymphoedema Clinic
30th August 2023


I have been going foretreatment for my lymphoedema for a few yesrs now I have never had a problem with any of the staff they are very friendly and help full the two ladies that do the treatments are really great. I really appreciate the way it helps me....

Suggested improvements
Not a thing

2023-09-04 15:52:54
Response from Katharine House Hospice

Thank you for your feedback. The staff really value receiving your feedback.

Experience
Dignity/Respect
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Support Staff
 
Review of Counselling Service
25th August 2023


Because everything was ok and helped me progress from my situation.

Suggested improvements
I think you have it sorted

2023-09-04 15:48:49
Response from Katharine House Hospice

Thank you for your feedback. It's really helpful to know that our service has helped you.

Experience
Dignity/Respect
Involvement
Information
Caring
Trust
Support Staff
 
Review of PCNS
25th August 2023


.

Suggested improvements
.

2023-09-04 15:47:06
Response from Katharine House Hospice

Thank you for taking the trouble to feedback on our services.

Experience
Dignity/Respect
Involvement
Information
Caring
Trust
Support Staff
 
Review of In-Patient Unit
21st August 2023


From the second of Moms admission the care gentleness, kindness and thoughtfulness given from the every member of staff was more than excellent. Such a calm and loving place. Gardens and wildlife are just perfect. Hugs on tap and made us all feel at home. We were all kept informed every step of the way of changes in mom and meds given. Staff were attentive to her needs such as finding out about her music and liked foods to add into the personal care plan. We couldn’t have wished for anything more for her end of life care. Family members were also taken care of which was wonderful too.

Suggested improvements
You could not of done anything better Truest grateful you you all

2023-10-04 16:16:00
Response from Katharine House Hospice

Thank you so much for taking time to leave us this kind feedback.

Experience
Dignity/Respect
Involvement
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Caring
Trust
Support Staff
 
Review of PCNS
21st August 2023


So caring, so full of knowledge and advice, quick to make medication available from GP, reliable appointment keeping, help there on telephone, sympathetic and understanding.

Suggested improvements
7 day advice line would be a great advantage.

2023-10-03 13:50:46
Response from Katharine House Hospice

Thank you for your feedback, we are happy to share that our advice line is now available to contact 9am - 5pm every day on 01785 270832.

Experience
Dignity/Respect
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Information
Caring
Trust
Support Staff
 
Review of PCNS
21st August 2023


Care was perfect.

Suggested improvements
-

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Review of Embrace Quality Care
15th August 2023


Rachel has been visiting me for a long time supporting me and my family with the upmost care and professionalism. I look forward to her visits.

Suggested improvements
Nothing

Experience
Dignity/Respect
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Support Staff
 
Review of Counselling Service
10th August 2023


Very empathetic counsellor who let me unburden myself without any judgement or prejudice. Lovely calming atmosphere and it was great to talk, laugh and cry.

Suggested improvements
Not that I can think of

Experience
Dignity/Respect
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Support Staff
 
Review of Embrace Quality Care
9th August 2023


The team are as good as gold i feel completely at ease leaving my wife's. care in their hands

Suggested improvements
none

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Page 14 of 19

Katharine House Hospice was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.

 

Resources

Short link to review Katharine House Hospice: http://iwgc.net/eorcs