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Jersey General Hospital 2023-05-26 Person 4 5 0

I would like to say I was treated with care and dignity by all the staff on my appointment at the Day Surgery for a guided steroid injection. Dr John Miller was cheerful and very gentle, his staff were very caring and reassuring. The staff on Sorel Ward were very curious and caring, so much so I did not want to go home the next day. I initially booked hospital transport the week before up on Day Surgery and was told I would be picked up around 11.30, which was spot on, the driver was very polite and caring, but on leaving Sorel Ward I was told I could not have transport as they were fully booked, so a taxi was ordered to pick me up around 11.00. I said I could not afford a taxi home, so they said the hospital would pay. The taxi was ordered through a firm with no name written on the side, and as I have limited mobility I was ordered a taxi with disabled access. The first taxi turned up, which had a ramp, but no seats at the back, I am small so could not get in the front or back of the taxi as seats too high, a second taxi was sent for again I could not get in, I have trouble getting onto seats which are too high, final third taxi arrived, I managed to get in. Once I was dropped off at home I was charged for the taxi, no receipt, not told how much, and I have phoned Sorel Ward twice and been transferred to a non too friendly woman saying I will be reimbursed, and she was giving the taxi firm a call, giving them my mobile number, not heard anything, I was only on Sorel Ward for an overnight stay, I am not a private patient, and I am on a low income. Very disappointing return home from a wonderful stay in Jersey General Hospital