Hospital of St Cross

Hospital of St Cross 2023-03-16 Person 5 5 0

Just a poorly knee

Had a great experience very helpful and informative

Hospital of St Cross 2023-02-01 Person 5 5 0

My appointment was prompt very helpful & informative. I felt at ease & listened to throughout. The staff were all lovely!

Nothing

Hospital of St Cross 2022-12-19 Person 5 5 0

Excellent service could not have been better, many thanks

all good

Hospital of St Cross 2022-10-15 Person 5 5 0

A back problem and asthma.

Check names correctly. Someone went in for my appointment before I did because we had the same two first names. The error was discovered quickly.

Hospital of St Cross 2022-10-14 Person 4 5 0

My physiotherapist, Laura, is excellent. She listens to what I have to say and tailors my exercises to suit my needs. She's very approachable and patient. I'm sorry she is leaving St Cross but wish her all the best in her job. Sorry, no food was supplied on my visit but I don't seem to be able to answer "not applicable" or remove the asterisk.

The set up at reception is not good and I find the receptionist quite rude. There's 2 desks but no signage to say which one to go to. On my last visit only 1 desk was manned so I went to the other to be told I needed the unmanned desk. This had a sign on it saying, "back in 15 minutes" (from when?) and an arrow pointing to the other desk. When I said "there's no-one at this desk" a voice from an office behind me abruptly asked for my name and said she'd book me in. I appreciate they may have to do back work which involves leaving the reception area but they can at least be civil to patients.

Hospital of St Cross 2022-10-02 Person 5 5 0

My appointment was on time and the staff were very welcoming. St Cross is my local hospital and I have always been well looked after there!

Nothing comes to mind at the moment!

Hospital of St Cross 2022-09-26 Person 5 5 0

Excellent care from Sarah and Christian 26/09/22 @ 08.30am. Patient, caring, helpful, they explained in detail and sorted out solutions to the problem and what they could do to help.

very happy with treatment

Hospital of St Cross 2022-09-08 Person 5 5 0

My appointment with Laura was excellent. She took the time to assess me properly and gave appropriate advice and exercises to do.

Maybe have beds are are less wobbly

Hospital of St Cross 2022-08-12 Person 5 5 0

She noted down my problem and asked how can she help. And she did a movement test and check on my lower back joints. And then she explained to me things to do to help with my pain.

My appointment experience was good

Hospital of St Cross 2022-08-12 Person 5 5 0

I believe my physio was called Laura. She was so welcoming, she really listened and asked great questions. She showed an honest and open character, not pretending to have all the answers and being proactive to find them. Laura had a little more time for my appointment than usual because she had a cancellation, rather than rushing me out to make the most of her additional time, she took the opportunity to dive further into my case which I really appreciated.

When I arrived the receptionist left me waiting for quite some time until a man who was not on reception flagged it up. I was asked to book in again at reception at the end of my session but the receptionist had left. I think the receptionist I needed to see was not the Rugby department but Warwickshire team (I hope that makes sense- left desk, not right).