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Written by a NHS patient
25th March 2023


i was in a ward ready for a cataract operation only to be told they did not have my lens and a measurement was missing. a week later i received a call from the hospital to book in another operation but i questioned this as i had not had any extra measurements. 6 weeks later I had another set of measurements nothing different to the first tests and got told it would be a wait of 4 months, someone made a mistake I am not being told anything, the hospital do not reply to emails. The initial 3 months waiting time will now be close to 10 months maybe more as I waited on a list got to my turn and now i am back to where i started.

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Dignity/Respect
Involvement
Information
Cleanliness
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Safe