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Despite not being able to attend a physical appointment, Julian, my physiotherapist managed to determine what the problem was through careful attention to detail following questions asked and answered via a telephone appointment. I am impressed with how effective the exercises given to me have been, my symptoms have decreased. Julian was able to determine that symptoms were resulting from a back problem rather than from bursitis as originally thought. I feel confident that the exercises I have been advised to continue with will result in an ever increasing pain free return to normality physically.