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Green Lane Health Clinic
2016-03-07
Person
1
5
0
Written by a patient
Written by a patient 7th March 2016
No one bothered to ring me to arrange an appointment due to certain staff sickness so I had to chase it up through PALS after been told to ring both Kettering and Wellingborough!
Once I had an appointment, the CPN lied about being in contact with other professional staff in the system with regards to my care. I was later told by the other medical professionals that she hadn't made contact at all. How can you expect patients to trust the system and people if this happens?
After my discussion with her she then proceeded to make me fill out an 'iwantgreatcare' form in front of her therefore I felt that I couldn't be honest in the survey!
Perhaps better staff training in all aspects from patient dignity to telephone manner at reception.
Thanks for making my life that little bit more difficult through poor patient care.