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Written by a patient
19th August 2019


I needed medical attention on a Sunday, 111 was so busy I had a 11 hour wait until I got an appt at the GP Out of Hours Service at Glanwili. for 10.30 PM ish I'm dog sitting and had a 26 mile drive to get there in the dark...nerveracking. A fabulous Midwife offered to show me the way to A and E , then a very busy but helpful receptionist then showed me the GPs service. I was so proud to be a member of the NHS for 40 years . The GP (male)..so sorry was so anxious and in pain I didn't catch his name. was reassuring, professional and I was there, seen and home in around 2 hours.!!! Midnight on a Sunday in the Welsh countryside. Absolutely amazing.Many thanks to 111 staff too. Helen. 18th -8-2019

Cleanliness
Efficiency
Caring
Nursing staff
Dignity/Respect