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Written by a carer
1st May 2014


1st of all as soon as I turned up to visit my husband ill in hospital I was approached by one of your team to have a chat, which in my opinion was not the right time, as I had gone to the hosp to visit my husband, not to talk to one of your team, visiting hors were more cut by the closer of the ward so the nurses could give patient care, so by taking me as a visitor away from seeing my husband wasn't ideal, it could have waited until after visiting hours.

Delay
Efficiency
Addressing fears
Listening
Meeting needs
Recommend
Dignity/Respect
Trust
Involvement
Waiting time