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19th March 2021


The service was not open on time. No one to check in with. I called the number who answered in Colchester and rang through to where I was waiting. The nurse was quick, did not clean the thermometer before or after use and did not offer an X-ray on my daughters fingers. Just felt couldn’t be bothered and wanted to get rid of us. It took a lot for me to take my daughter to the hospital due to nerves about covid etc and just did not think time or understanding was given

Suggested improvements
Open on time and taken more care with us

Experience
Dignity/Respect
Involvement
Information
Staff