Share review of Fairfield General Hospital

Fairfield General Hospital 2017-05-09 Person 4 5 0

I recently received treatment in the Accident & Emergency Department following a fall. Overall the treatment was good, however it was let down by lack of communication between staff and also lack of communication between staff and patient. The initial triage was efficient and also the initial diagnosis and treatment, but failure in communication between the staff conducting the initial assessment and the x-ray department resulted in myself waiting unnecessarily for some 30 minutes in a wrong area. Furthermore, following an x-ray I waited on my own in an area and was not sure whether any staff was aware of my presence. Eventually I had to go and find a staff member to determine whether or not it was known that I had completed by x-ray. I was told that the doctor attending me had been called away and that he would return shortly, which I had no problem with. I could accept that there was more urgent cases than myself to be dealt with, but I felt that improvements could be made in communication between staff and patient.