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Fairfield General Hospital
2016-11-22
Person
5
5
0
Written by a family member
Written by a family member 22nd November 2016
Lovely staff including when bank and agency staff on duty. Caring and compassionate. Ward always clean. Personalised care, which is hard to achieve when patients not always able to communicate their needs and preferences. Staff exceeded my expectations and I have plenty of experience of many other wards in Fairfield and North Manchester. Ward clerk very helpful when I phoned for information and assistance.
Communication was good when I asked nursing and other staff but it was difficult to get a medical update on my elderly parent, it proved very hard to talk to a doctor despite asking on several occasions including when a doctor was on the ward. This is no reflection on the excellent ward staff just on doctor communication to next of kin.