Cygnet Lodge Hospital

Cygnet Lodge Hospital 2023-09-02 Person 4 5 0

My son was wellcared for, good food, helpful, kind staff generally, adequate conditions & nice small garden & attractive walks nearby. The daily activities for patients greatly improved when designated staff were appointed later in his treatment. I was treated courteously & as his carer was given in depth info about his care & day to day wellbeing, although I usually had to ring and ask for this. The communication stream needs updating for families, & I was only sent info. & welcome pack some weeks after my sons admission! He spent 2 months there but I was not impressed by the mode of discharge as I was phoned at 7.30pm Friday to say that he had been sent home to his flat, which was a surprise, particularly as it was a bank holiday weekend & neither of us had time to shop or prepare. He told me that he had only peanuts for his dinner which is totally unacceptable.

Cygnet Lodge Hospital 2023-07-10 Person 5 5 0

The hospital is a welcoming environment with effective diplomatic staff. The water source in the hospital provides fresh and clean, filtered drinking water; alongside is a fruit bowl always refuelled every morning. The garden is a brilliant space that service users have access to for the best part of 14hours a day. This is very important for service user recovery in connecting to nature. The focus on occupational therapy is astounding, with servers trips off the ward to revive healing in the form of connecting with mother natures scenic spaces. The communal area is well managed with staff engaging well with service users. The hospital grounds are kept relatively free from litter and debris. The interior is clean and maintained very well. Cleaning and maintenance staff are friendly and treat service users with respect as do all of the care staff. The visitor room has plenty of space for service users to connect with friends and family members. Along with this several religious asserts are present for one to make prayer or a read beliefs. The waiting room for ward round is spacious and used well. An Internet cafe is present for one to browse or surf the web If needed. Most of all staff are as one family treating service users with kindness and helping them feel at ease and recover well.