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Too long to answer buzzer too noisy.
I am really sorry about the noise and time to answer the buzzer. I hope this is a one off and not a deeper problem. I have sent this and your suggestion about duvets to the ward matron for action. Best wishes, Hugh Jones, Patient Experience Manager
The call bell time is audited regularly. Unfortunately the time of answering will be dependent on the time of day and if the staff are with other patients, this will continue to be monitored and endeavour to be quicker. We will look into the quality of our blankets to see if they need replacing.