Community Services - The Hillingdon Hospitals NHS Foundation Trust

Community Services - The Hillingdon Hospitals NHS Foundation Trust 2013-11-13 Person 0 5 0

Good Happy

Community Services - The Hillingdon Hospitals NHS Foundation Trust 2013-11-12 Person 1 5 0

Overall, I think the home birth team has done a wonderful job in the short time it has been running. It was great being seen at home; however as a busy mum, I feel it would be best for the midwives to give a time they can stick to (one was always late, sometimes an hour late) or instead give a window of time that they will arrive in (morning, afternoon, etc.) so that the mother can arrange the rest of her day. I don't recall being told antenatally that I would need to take my baby into hospital for the examination of the newborn, so I was surprised and disappointed to find out the day after my baby's birth. I did ask and was told no one was able to come out to do it and that it needed to be done within 48 hours of birth. I later found out that the recommendation is within 72 hours, so that would've been helpful to have known beforehand as well. I do understand that the home birth team midwives are getting certified to do this in the new year, so I anticipate this being more seamless for future mums using the service. I appreciated the team ensuring I had met all four members of the team before my due date. I also met the supervisor of midwives for the team, and she was wonderful. In the end, when I rang triage in labour and a midwife was sent, it was not a midwife on the home birth team, which worried me initially. However, the midwife that was sent (Sofie) was exactly what I wanted and needed in a midwife, as was her second (Laura). After a very stressful first labour and birth (not at Hillingdon) and an induced miscarriage (at Hillingdon, 17/11/2012), this was the perfect labour and birth, very healing. The first midwife even arrived precisely when I wanted/needed her. Looking back on the birth, I wouldn't change anything.

Community Services - The Hillingdon Hospitals NHS Foundation Trust 2013-10-23 Person 5 5 0

The midwifes were very caring and attentive to my "wants" (i.e water birth). Improvements: Triage team. When I called at 4am with contractions 10 min apart. I was told to call back when they are 2-3 min apart and that it was too early for midwife to come to me. I think home birthing team should have been called to make their own decision. I had

Community Services - The Hillingdon Hospitals NHS Foundation Trust 2013-10-23 Person 5 5 0

The team of midwives nurses consultants & registrars. N/A

Community Services - The Hillingdon Hospitals NHS Foundation Trust 2013-10-23 Person 4 5 0

Most of my care was provided by Suzy and it was great and very supportive. I had issues with breastfeeding and I was given a misleading advice about using a breast pump which resulted in low levels of milk supply. I think it was assumed that because this is my second child I would know but I never "pumped" with my first. Suzy gave me a good advice, on how to increase the

Community Services - The Hillingdon Hospitals NHS Foundation Trust 2013-10-23 Person 1 5 0

Attitude of the staff needs to be improved. Service of help when asked. Some nurses were very lovely and helpful it seemed they were being extra nice because there colleuges were unhelpful and rude.

Community Services - The Hillingdon Hospitals NHS Foundation Trust 2013-10-23 Person 5 5 0

very friendly staff and managed to see the same faces for a more personal experience! Vicky & Hilary were tremendous

Community Services - The Hillingdon Hospitals NHS Foundation Trust 2013-10-23 Person 5 5 0

Advice and reassurance given when needed. Home visit was also arranged with Pinkwell childrens centre after concerns over breastfeeding.

Community Services - The Hillingdon Hospitals NHS Foundation Trust 2013-10-15 Person 5 5 0

Staff were friendly & helpful and the ward was clean. Unfortunately the food still is not great although the catering staff were very nice.

Community Services - The Hillingdon Hospitals NHS Foundation Trust 2013-10-12 Person 4 5 0

Everything is fine.