Community Services - Royal Orthopaedic Hospital NHS Foundation Trust

I did not expect the high level of aftercare following my replacement hip operation. Every member of the team was so helpful, informative and caring whilst maintaining a high level of professionalism. I am very hard of hearing and they treated me with total understanding and respect. Both myself and my wife , who has been my full time carer during this time, are extremely grateful for the ROC team support during the first few weeks and would highly recommend the Royal Orthopaedic for surgery and post operative care, thank you.

Was in hospital for hip replacement which was successful, but never saw my consultant all that time!

Very helpful in every way.

Our care was excellent, even though at times nurses saw to have been struggling with the tolerance of work. But always cheerful and willing to help. Well done everyone.

Felt reassured and are confident after visit good tips given and good rapport with both nurses- friendly.

Excellent clarity of information and explanation answered all questions thoroughly./nGreat kindness and empathy./nVery encouraging and confidence- building deep knowledge and insight of operational procedures.

Anish Tom ( I think that was his name) was extremely kind and compassionate and explained everything to me.

Everyone who has attended the has been professional, information and friendly./nWhen I called for advice I received a very full explanation of the issue and raised. Super all-round service I am a fan!

Cannot fault pre surgery, my surgeon who is second to none, operation amazing work on his behalf. Some aspects of aftercare let’s the previous down.... I have been in your hospital many times, over a lot of years, on this and on previous occasions , at times not listened to, they know better, no not always, myself as underlying health conditions discharged when not well, all they could see that I could walk a few steps and nothing else. sent home two days before social services recieved any paperwork as for them to help me on discharge, sent home to be alone and go through hell managing on my own vulnerably on my own, over Christmas and to this day, occupational therapist girl sat on my bed and asked if social services had been informed, she told me that social services had not been informed at all (so that was a mistruth)..as I could wash and dress myself, and they would not help me anyway as I could do these tasks, utter joke! .....so where is the roh care and compassion? On this basis I was very let down by this hospital, and after this I don’t think as if and when If I recover from this surgery and after many years that I will use your hospital again..... I could go on and I will through the proper channels.