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Community Services - Oxford Health NHS Foundation Trust
2023-01-31
Person
5
5
0
31st January 2023
My care coordinator, Regina Smith, has been dependable, reliable and extremely helpful to me throughout the 4 years in which she was my care coordinator (2019-2023). I found it easy to talk to Regina about anything, and she provided me with a stable hearing ear when I was unhappy, anxious or stressed. This helped me to maintain my recovery, and cope when times were difficult.
Regina always contacted me or saw me promptly, when we had arranged. I always knew that when I needed to speak with her, even if she was busy, she would ring me back as soon as she could. She recognised my symptoms and difficulties, and provided me with a direct connection to my consultant, Dr. Ahmed. Regina would convey updates about me to Dr. Ahmed and arrange an appointment for me to see him, every time I needed to. Communication was always excellent, and really useful.
Regina is now moving on to work on a different team in the trust. I am sorry that she is not my care coordinator anymore, but due to the outstanding care she gave me, but I feel strong enough to grow onwards and work well with my new care coordinator (and beyond).
Thank you Regina, you are the best.
Suggested improvements
Give Regina a pay rise.