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Community Services - Oxford Health NHS Foundation Trust
2024-04-25
Person
5
5
0
25th April 2024
The structure of referral and process of treatment - the introductory course online was a good starting point and then I was incredibly grateful to receive outpatient treatment at the hospital, first of all with Bev and then CBT sessions with Laura. The professionalism, kind, caring and approachable nature of Bev and Laura was fundamental in the success of this treatment. I felt listened too and able to open up about the challenges I faced without judgement.
The process of CBT has been particularly beneficial for me and I now feel I have all the tools to continue tackling recovery at home. Thank you!
Suggested improvements
Maybe in the initial stages a direct email to support, just for general conversation with Bev about specific challenges, without having to email reception first may have been useful at times.