Community Services - London North West Healthcare NHS Trust 2024-03-16 Person 4 5 0

The test to request a review was sent to my phone. However, it's not a smartphone, so had to copy the link sent - and it didn't work. So, I'm guessing from its location that I'm reviewing the right body. It was the result of a 111 call I'd been advised by my GP surgery to make. Once the Dr phoned me, the needed treatment plan was arranged quickly and communicated to me promptly - and the next day the arrangements made worked smoothly. I was very grateful for the prompt treatment arranged. The following comment sounds xenophobic but isn't meant to be. The only problem was the Dr was foreign, with a strong accent that sometimes made hearing what she was saying down the phone difficult. Worse, her natural conversational parameters were different from mine. The result was we would continually talk over each other. Typically, I would pause to let her speak, heard nothing, so said something, then she would start talking. It didn't make for easy conversation or communication. I was left with the impression she thought I was difficult and ungrateful. I didn't intend that at all but I think both found the call exasperating.