Community Services - Gloucestershire Hospitals NHS Foundation Trust 2015-12-18 Person 2 5 0

My elderly mother went here after a fall, head wound, substantial blood loss. A and E were popping at the seams, so over worked and crowded. Despite this staff triaged effectively and got round to all in more or less the right order in the end. Acute admissions seemed OK. Urgent medical care was good and effective. However...Ward 4b not so good - general/old age ward. Staff seemed wary of any conversation. I found out after that established and publicised procedures were ignored: my mum was not identified as having dementia, though I mentioned it every time, as a result communication with me was tardy, inaccurate, frustrating and confusing. Post discharge arrangements were made with my mum without me (her carer, next-of-kin and attorney) - these were considered by our GP to be completely inappropriate and just led to more stress and wasted energy after we got home. My mum came out of this hospital with infected phlebitis from the IV line. Completely avoidable. I told the nurse several times over three days it didn't look right and was ignored. I would avoid this hospital if I could.