Community services - Coventry and Warwickshire Partnership NHS Trust

Community services - Coventry and Warwickshire Partnership NHS Trust 2023-07-25 Person 4 5 0

The staff are always lovely and friendly.

N/A

Community services - Coventry and Warwickshire Partnership NHS Trust 2023-07-25 Person 5 5 0

Dr is kind, caring, full of valuable information and she listens to all our concerns.

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Community services - Coventry and Warwickshire Partnership NHS Trust 2023-07-25 Person 4 5 0

Friendly.

Music could be better.

Community services - Coventry and Warwickshire Partnership NHS Trust 2023-07-25 Person 4 5 0

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Community services - Coventry and Warwickshire Partnership NHS Trust 2023-07-25 Person 3 5 0

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Would like some motivating videos sent to my phone.

Community services - Coventry and Warwickshire Partnership NHS Trust 2023-07-25 Person 4 5 0

The Therapist's approach is a good fit for me.

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Community services - Coventry and Warwickshire Partnership NHS Trust 2023-07-25 Person 4 5 0

Son has made a good relationship with the Therapist and can identify what has helped him.

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Community services - Coventry and Warwickshire Partnership NHS Trust 2023-07-24 Person 5 5 0

[name removed] and [name removed] (M) were kind and considerate.

No

Community services - Coventry and Warwickshire Partnership NHS Trust 2023-07-24 Person 3 5 0

It would be useful to get paperwork sent out at least a day prior, don’t always get a chance to look at it on the day. I found the one to one phone conversation the most helpful. We were selected for last minute place on course, so we only found out a couple of days before. A contact number would be useful as well as an email. We are working on iPads, so documents sent in PDF format are more useful.

The above responses I have given for the course. However my experience of the referral process was extremely poor. Due to an admin backlog, it took about 3 months for [name removed]’s referral to go on the system. I chased it and ended up going around three different phone numbers, with no success. Prior to our consultation appointment with the clinician, I phoned to ask whether our child needed to attend (at another appointment with a sibling, it was made clear not to attend) they said they didn’t but when the appointment came they needed to be there. Also the wait times for invention are far too long

Community services - Coventry and Warwickshire Partnership NHS Trust 2023-07-24 Person 5 5 0

The zoom meetings were perfect for us. I’ve felt listened to and been given some excellent advice to be able to help my child.

No