Share review of Community Services - Bradford District Care Trust

Thank you for letting us know about your experience and your views on the changes. The Single Point of access (SPA) was developed following patient/service user feedback around their frustrations of having to leave voicemails on office phones for staff to pick up. In response to this a 24hr call handling was created to ensure all patients/service users could speak directly to a person rather than leaving voicemails and being unsure when they were going to be picked up. When SPA receive a call they either ring the staff member on their mobile phone if a rapid response to a call is needed, or they send an electronic message to the staff member. As staff are now able to work using mobile devices they have access to the electronic system throughout their working day when out and about which means they have open access to their diaries and messages.