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Written by a NHS patient
6th December 2021


A&E - the whole set up was well designed, the staff were pleasant, patient and helpful from the person who greeted us and asked if I would mind swapping my mask for one of theirs to the doctor at the end who explained my teenager’s condition and how to deal with it, the staff were unfailingly lovely, helpful and efficient. We were there for under three hours, despite it being very full and busy. My partner was able to wait in the cafe where it was warm rather than have to stay in a cold car and there was plenty of space for parking

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Dignity/Respect
Involvement
Information
Cleanliness
Staff
Safe