Chantry House

Chantry House 2022-01-28 Person 1 5 0

I am writing this on behalf of my daughter who has been treated badly and left her feeling confused, the staff at chantry don’t have good communication skills which left my daughter not knowing what’s going on her care coordinator who now we know is not anymore and my daughter only found out by the receptionist that she no longer under chantry and her care coordinator is no longer working with her even tho her care coordinator arranged meet her on the 26th January but didn’t tell my daughter that she wasn’t going be there and my daughter no longer under chantry, great communication skills I’m really not happy and still no answers from the manager at chantry.

Chantry House 2021-01-23 Person 1 5 0

Utterly disgraceful. I am an extremely vulnerable adult with multiple severe mental illnesses. I was on the waiting list for an extended period of time and was offered an appointment to start therapy at a completely different location than Chantry House, which is inaccessable to me due to having severe anxiety. I asked for an appointment at Chantry and went back on the waiting list. I get approached end of last year to start therapy and was given an inappropriate time that I cannot commit to due to several valid reasons - I asked if they could offer another time slot or day and they told me they couldn't. The therapist then said I could go back on the waiting list. I then got completely ignored for a month, despite numerous phone calls trying to talk to the therapist. I was told I had to attend a physical health check or be discharged. I found out these are normally voluntary and said I would not attend until someone speaks to me about why I am getting contradictory advice about these. I was still completely ignored. I then recieved a deliberately misleading letter after a month of zero contact, to myself and my gp stating I was declining appointments suggesting I was making excuses as I "didn't want to change". This letter also told me that going back on the waiting list "wasn't in my best interest" and then threatened me with discharge if I didn't attend the same inappropriate time & day I was given. I again tried to speak to the therapist via phone call and she declined to talk to me unless I attended the appointment, suggesting I call the duty care team if I need help with anything else. I wrote a complaint about everything including the therapists conduct and recieved a reply 2-3 weeks later. The Dr who replied made no mention of the therapists unacceptable conduct & lack of communication/silent treatment. There was no discussion or answer as to why I couldn't go back on the waiting list for an appointment to start therapy at a suitable time at a suitable location. They pretty much admitted that me not attending the Physical and asking questions about it before "suggested I wasn't committed to therapy" which was really shocking, considering they had over a week to discuss the appointment with me and failed to contact me or talk to me about it. The doctor also told me that I wouldn't be able to commit to therapy due to my personal circumstances as there therapy was very intense - telling me as well as one to one sessions, I would be required to attend a two hour weekly skills group & telephone guidance on how to apply these skills in my everyday life. The therapist had never explained any of that to me, so it turns out I had no idea what the therapy actually entailed, as they only told me that I was having one to one sessions. My complaint had actually highlighted another serious failing with that therapist. The final part of the letter was not clear and I enquired as to weather I was still under their care as they had threatened discharge previously. I was told to expect a call back regarding this. I logged onto my doctors surgery online account and sure enough they did discharge me without even telling me. Further to this in the complaint I also asked to speak with a psychologist as two of my diagnosis has mysteriously disappeared off my notes with Chantry, and was told by the Dr that they would arrange this - how is that supposed to happen when theyve now discharged me from their services? Utterly disgusting and completely unfit for service. Discharged because I was asking questions & requesting an appointment at a suitable time & location. No one at Chantry seems to know their *** from their elbow and the whole scenario seemed very underhanded as the therapist clearly had an agenda of 'do what I say or your out'. Chantry does whatever they want and didn't care at all about what I said or felt. To clarify, Chantry said it "wasn't in my best interest" not to attend the unsuitable timed therapy appointment, but it apparently was in my best interest for them to discharge an extremely vulnerable adult with no support network & then ended up saying that therapy wasn't suitable for me currently anyway?. How inconsistent, incompetent and absurd can a mental health clinic get.

Chantry House 2020-12-27 Person 1 5 0

Staff on phone only concerned about COVID and more concerned about whether I was gonna wear a mask to my appointment than my mental health. I am exempt from wearing a mask due to my problems ! I have waited 10 months for an appointment to review my medication and it still hasn’t happened. It’s disgusting that they are using this ‘virus’ as excuse to shove patients to one side when they need help

Chantry House 2017-10-25 Person 5 5 0

I had almost given up on the Mental Health services on the Island, then I was referred to the Groups at Chantry House. Seeing that the group was run by people who used to be service users made all the difference. Hearing that one of the group presenters was a service user until only a year ago and hearing her journey to recovery by attending groups and volunteering gave me hope for the first time. The groups gave me the skills to recover and now im hoping to volunteer to continue my recovery and help others. I am eternally grateful for this service, their group presenters and volunteer leader.

Chantry House 2017-10-24 Person 5 5 0

Attending the Groups has changed my life.

Chantry House 2017-07-17 Person 5 5 0

Dr. A. Bowers is a compassionate, caring psychiatrist who listens carefully and thoughtfully. I felt that he treated me with dignity and respect and am extremely grateful that I was lucky enough to be referred to him. For probably the first time in my nearly forty-three years struggling on this planet, I am experiencing a positive change in my symptoms and quality of life.

Chantry House 2016-09-21 Person 5 5 0

Chantry House 2016-09-21 Person 5 5 0

All good. No changes required.

Chantry House 2016-09-21 Person 4 5 0

Zoe has been extremely helpful in offering coping advice, self-help advice and genuinely caring. She always kept her promises to me.

Chantry House 2016-09-01 Person 4 5 0