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12th March 2024


When in crisis, warmth, compassion and regular communication is so important. As the patient's wife I found it very difficult to get an update and some staff appeared disinterested and cold.

Suggested improvements
Providing actual beds for patients in PCDU. Updating family. Kind, compassionate staff is needed.

FFT Experience
Dignity/Respect
Involved
Information
Cleanliness
Safe
Kindness