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14th March 2023


Some staff are routinely rude or dismissive and make me feel invisible. Others genuinely seem to care how I am and want to help, and therefore do help.

Suggested improvements
Timely care plan considered and provided. More therapeutic input, group or individual. More respectful manner from some staff, maybe don't close the door in people's faces. Better food.

Experience
Dignity/Respect
Involvement
Information
Cleanliness
Safe
Food
Staff