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Written by a patient
14th December 2017


Went to walk in at 9 am which was the earliest I could get there. Got snapped at by receptionist to close the door behind me (genuine oversight, thought it was a self closing one). Asked to fill a form out. I have throat symptoms and there was nothing applicable to this on the form so I had to point it out right there in reception within earshot of other people. Got put in a queue. I was position 20 which then went up not down. Asked the receptionist honestly how long was it likely to take, she avoided the question. Told I’d get a text when I was in the top 3 waiting. 2.5 hours later I’d gone from 20 to 14. At that rate I’d be lucky to be seen at all and as I work nights and hadn’t slept I had to give up and go home. And this was on a week day. Avoid.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff