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Written by a patient
10th August 2017


This is without a doubt the worst experience I have ever had when visiting any sexual health clinic. I arrived 20 minutes before the clinic opened only to join an enormous queue in full view of a very busy road. I have been waiting for three hours with little or no reliable information about waiting times being 20th in the queue. The waiting room is cramped and uncomfortable and the first stool I sat on was so unstable I nearly fell off it and strained my back in the process. The place is underfunded and understaffed and woefully unsuited to the obvious needs of the local population. If I were a young person visiting for the first time this would put me off forever. As it is I will never visit this place again. It's a shambles and shame on the health service that thinks that this is even adequate.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff