Borders General Hospital 2015-05-27 Person 2 5 0

I have given the ratings for this but truthfully cannot be sure that things were as I state because this was something that happened to my mother in law who normally resides in an excellent nursing home and this was something that happened to her and we were not present. My mother in Law has vascular dementia, is almost totally deaf and blind and completely incapable of making any decisions for herself and is most certainly incapable of deciding what is good or bad about her care and so the matron at her home, and her family, have to make these decisions for her. On may 21 2015 she fell from her chair at the home and appeared to have suffered a dislocated shoulder. Matron, to save time, sent her to the A&E with a trusted carer. This was early in the morning. By lunchtime matron had made several fruitless calls to try and find out what was happening. She even sent her handy man to the hospital to try and find out what was happening, to be told 'she's got a fracture'. When she was returned, with the carer, it transpired that there was NO written correspondence and the carer, who has no medical training at all, was unable to remember exactly what she was told and so Matron had to GUESS that it was probably a fracture of the humerus. This is unprofessional, uncaring and indicative of an NHS that is gradually falling apart and also it is indicative of a hospital that doesn't follow sensible rules. There are 3 reviews on this site for this hospital and all 3 were written by me, just 1 person.