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7th November 2023


Waited for 7 hours with my daughter only to be told they couldn’t admit her or keep her safe so have to take home my very ill daughter home and provide 24 hour care ourself while we wait for a bed to become available. Wasnt offered a drink or anything else, when I enquired about meds for my daughter was told nothing could be given. Had to ask on several occasions what was happening whilst my daughter was getting more and more anxious. A awful experience for her which did very little to help her mental health.

Suggested improvements
Given more information, been a lot more caring of my daughters situation and not left a mentally very unstable girl sitting around for hours on end.

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Safety of care