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28th November 2023


The nurse who assessed me made me cry, she basically told me it is my fault for not taking my sleeping tablets which I forgot about, I struggle with my memory, even more so right now since I barely know if I’m alive. Then left me alone to cry in a room for around 10 minutes. Made my suicidal thoughts worse and said to wait for day staff to assess me. I now feel like a burden despite being told to come here by NHS 111. I just wanted to feel safe and supported. Will wait and see day staff not feel horrific right now.

Suggested improvements
Validated my concerns and not blamed me. I waited quite a while just for her to say that.

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Safety of care