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Barts Health Dental Hospital 2017-12-19 Person 1 5 0

I am extremely disappointed with the service. What is more disappointing is that I specifically requested and in fact insisted that my dentist to refer me to Barts Health, which wasn't recommended by my dentist, because according to her: "they are not good". I was I was treated with by the most uncompassionate staffs. From cold reception welcome, to the oral max fax surgeon who basically said: "Sorry can't do anything for you". I have to specifically ask what will happen next and I still left the clinic feeling lost as what has just happened. All these referral waiting for weeks, only to hear someone say: "Sorry can't help." I can understand if they are unable to, but there isn't even any discussion as these are your next options...I have to ask what do I do next? No information! I had to ask the receptionist for the feedback forms to say these comments, and surprisingly enough, they DO NOT have any forms available. Had to wait another 10 minutes while she looks for one, and in the end I suggested I can do it online as I saw it on one of the forms (for Oral Medicine-not Max Fax). This is on top of an hour waiting to be seen without even an apology that the clinic is running late. I do not mind the wait- it is not unusual now if you want NHS treatment- but to know that you are going to wait, and a bit apologetic that I took great care and commitment to come to my appointment on time, wasn't even appreciated. It is a great disappointment that the service is utterly unacceptable- no reflection of the Trust's value- WeCare- my question is DO YOU?