Reviews
Recommend
Dignity/Respect
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Information
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Staff
Reviews
Ashford Walk-in-centre
2023-04-09
Person
4
5
0
Written by a NHS patient
Written by a NHS patient 9th April 2023
Had a very good experience on Easter Sunday. The only improvement would be redecorating - it looks quite scruffy.
Ashford Walk-in-centre
2021-02-07
Person
5
5
0
Written by a NHS patient
Written by a NHS patient 7th February 2021
All of the staff and clinicians were calm and efficient; and treated me with understanding, kindness and concern. They were also very friendly and personable. A very reassuring place to visit if you're unwell and nervous.
Ashford Walk-in-centre
2019-11-10
Person
1
5
0
Written by a patient
Written by a patient 10th November 2019
I went to the walk in centre seen by a nurse called jane had a bad sore throat and ear and swollen gland she said she couldnt see anything wronge with me and advised i took a spray for my mouth.she said it could have been a tooth problem and my tonsils were fine.even tho i had my tonsils out 50 years ago.
She said if it gets worse come back tommorow. So i went to a and e at st peters afterwards for a 2nd opinion and low and behold they said i had a a bacterial infection deep in back of throat.they said thats why jane probably never saw it .i said she was not looking because she saw my imagery tosils and i left with anti biotics
Ashford Walk-in-centre
2018-07-11
Person
5
5
0
Written by a carer
Written by a carer 11th July 2018
I visited the centre on 11th July 2018 afternoon with my son. Friendly and professional staff both at reception and the nurse .
Ashford Walk-in-centre
2018-07-11
Person
5
5
0
Written by a patient
Written by a patient 11th July 2018
I
Ashford Walk-in-centre
2018-03-20
Person
1
5
0
Written by a patient
Written by a patient 20th March 2018
Useless!! I was told that a nurse could speak to me but not treat me as centre closed in 45 mins and there wouldn’t be time as there was a wait. I had chest pain and had also tried during the day to get GP appointment but no success.
2018-04-06 08:25:03
Response from Ashford Walk-in-centre
We are very sorry to hear that you were disappointed with the care you received at Woking Walk-in Centre. Unfortunately when the Centre reaches the maximum number of patients who can be seen and treated within it’s opening hours, it is necessary for us to operate a re-direction policy. All patients are spoken to by a clinician who will ensure that they are re-directed to the most appropriate service available to them. This policy is communicated at reception and we are sorry if the process was not fully explained to you. If you would like to speak to someone about this service please contact Val Thomas, Service Manager on 07802 688116.