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10 Harley Street 2018-01-20 Person 2 5 0

My daughter had a skin consultation today, the reception staff were so welcoming and helpful, the actual clinic was lovely and warm & friendly. Myself and my husband accompanied our daughter who is 16 years old and has a birth mark on her face so came to see if it could be removed in anyway. when we entered the consultants room, she just said the patient sit here, so myself and my husband stood at the back of the room, I don't know her name as she never introduced herself to us, she only spoke with my daughter never once acknowledged us, she told Sarah she wouldn't do it and why, and we was out in 2mins. it not the fact she couldn't help it would of been so nice to actually acknowledge us as parents, and even recommended what could be possible, if anything at all, wasn't very nice to be treated that way, maybe our face didn't fit.